Shipping Policy

Last updated: [DATE]

Everything you need to know about how your Flossei order gets to you.

Where We Ship

We currently ship Australia-wide, to all metro and regional addresses serviced by our carriers. We don't ship to PO Parcel Lockers at this time. More countries are coming — join our list at the bottom of any page to hear first.

Shipping Rates

Standard Shipping — FREE on every order. Estimated [3–7] business days.
Express Shipping — [$X.XX]. Estimated [1–3] business days.

All prices are in Australian Dollars (AUD) and include GST where applicable.

Order Processing

Orders are picked and packed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day. During major sale periods processing can take an extra day or two — we'll always say so up front.

Tracking Your Order

As soon as your parcel is scanned by the carrier you'll get a shipping confirmation email with a tracking number. You can also track any time on our Track Your Order page.

Tracking can take up to 24 hours to show its first movement. If it hasn't updated after 48 hours, get in touch and we'll chase it for you.

Delivery Timeframes

Delivery estimates come from our carriers and are estimates, not guarantees. Weather, peak periods and remote-area routing can extend transit times. Metro deliveries typically land at the fast end of the range; regional and remote areas at the slower end.

Incorrect Addresses

Please double-check your shipping address at checkout. If a parcel returns to us because the address was incomplete or incorrect, we'll happily re-send once you cover the re-shipping cost. Spot a mistake? Email us within 2 hours of ordering and we'll try to fix it before dispatch.

Lost, Delayed or Damaged Parcels

If tracking shows no movement for 7 business days, or your parcel arrives damaged, email [SUPPORT EMAIL] with your order number and (for damage) a photo. We'll lodge a carrier enquiry and, if the parcel can't be found, send a replacement or issue a refund. You will not be left out of pocket for a carrier failure.

We can't take responsibility for parcels marked delivered and left in a safe place at your instruction.

Split Shipments

Occasionally items in the same order ship separately from different locations. If part of your order arrives without the rest, don't panic — the remainder is usually a day or two behind and you'll have separate tracking for each parcel.