Real people, real replies. We're a small Australian team and we read every message that comes in.
contact@flossei.com
The fastest way to reach us. Best for order issues, returns and warranty claims.
Response Time
Within 24 to 48 business hours, Monday to Friday, excluding public holidays.
Where We Are
Flossei is an Australian online store. We ship Australia wide and handle everything by email.
Before You Write: The Quick Answers
- Where's my order? Check Track Your Order. Tracking can take 24 hours to show its first scan.
- I want to return something. See Refunds & Returns. You have 30 days, even if you've used it.
- My floss head keeps snapping. You're pushing too hard. Read the fix on How to Use Flossei.
- I need to change or cancel a subscription. Use the link in any subscription email, or email us. See Subscription Terms.
- I need to change my order. Email us within 2 hours of ordering and we'll do our best before dispatch.
- I want to partner with you. Head to the Ambassador Program.
Media & Wholesale
Press enquiries, stockist applications and dental practice partnerships: email contact@flossei.com with “Wholesale” or “Press” in the subject line.
Send Us a Message
Use the form below and we'll get back to you within 24 to 48 business hours.