Restock Sale, for a limited time while stock lasts: Flossei Kit $89, was $129, save $40, 60 floss heads included. Free shipping Australia wide on every order. 30 day money back guarantee. Every Flossei ships with a 12 month warranty. Shop now

Free shipping across Australia 30 day money back guarantee 60 reusable floss heads included 60 to 80 days on one charge

Subscription Terms & Conditions

Effective date: [DATE] · Last updated: [DATE]

These Subscription Terms apply to Flossei Refill Club subscriptions purchased from flossei.com, operated by [LEGAL ENTITY NAME] (ABN [ABN]) trading as Flossei.

They sit alongside our Terms of Service, Refunds & Returns and Privacy Policy. Where there's any inconsistency about subscriptions specifically, these terms apply.

1. What You're Agreeing To

By selecting a subscription option and completing checkout, you agree that:

You are entering a recurring billing arrangement
Your nominated payment method will be charged automatically before each delivery
You are at least 18 years old and authorised to use the payment method

2. How the Refill Club Works

Your first order includes the Flossei Electric Flosser at the discounted subscriber price, with 50 reusable floss heads, a wireless charging dock and a USB-C cable.
Recurring deliveries of reusable floss heads follow at the interval selected at checkout, by default, every 3 months.
Standard shipping is included on every delivery.

3. No Minimum Commitment

There is no minimum subscription term. You may cancel at any time, including before your first recurring delivery is processed.

Cancelling does not require you to return the device or repay the difference between the subscriber price and the standard price. The discounted device price is yours to keep.

This is a deliberate choice. We'd rather earn your renewal than enforce it.

4. Cancelling, Skipping and Changing

At any time, through your customer account, you may:

Cancel your subscription outright
Skip an individual upcoming delivery
Pause your subscription
Change the delivery interval
Change the delivery address or payment method

You can also email contact@flossei.com and we'll action it for you.

Timing: to prevent a charge, make the change before the renewal is processed. We email you approximately [3] days before each renewal with a direct link to skip or cancel. If an order has already been charged and packed, it will ship, but we'll cancel everything after it.

Effect of cancellation: cancellation stops all future charges. It does not automatically refund an order already dispatched, though our returns policy still applies to it.

5. Billing

The first payment is taken at checkout.
Subsequent payments are taken when each recurring order is prepared.
All prices are in Australian Dollars and include GST where applicable.
You authorise us to store your payment details securely with our payment processor for the purpose of recurring billing.

6. Failed Payments

If a recurring payment fails we may reattempt it and will email you. Your subscription will be paused rather than cancelled so you can update your details and resume. If payment remains unsuccessful after [3] attempts, we may cancel the subscription. You remain responsible for any amount properly owing for goods already dispatched.

7. Price Changes

We may change subscription pricing. If we do, we will give you at least [30] days' notice by email before the new price applies to your subscription, and you may cancel before it takes effect. We will not apply a price change to a renewal already in progress.

8. Refunds, Returns & Your Consumer Rights

Subscribing does not reduce your rights.

The device is covered by our 30 day Fresh Start Guarantee and 12 month warranty on the same terms as a one off purchase.
Unopened floss head packs may be returned within 30 days of delivery. Opened packs cannot be returned for health and hygiene reasons unless faulty.
If a delivery you had already skipped or cancelled is charged or shipped in error, contact us and we will refund it in full.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to repair or replacement if goods fail to be of acceptable quality. Nothing in these terms limits, excludes or modifies those rights.

9. Payment Disputes

If you believe you've been charged in error, please contact us first at contact@flossei.com. We aim to resolve billing issues within [2] business days, and we will refund a genuine error without argument. This request doesn't affect your right to raise the matter with your bank or card provider.

10. Termination by Us

We may cancel a subscription where we reasonably believe it is being used fraudulently, where a product is discontinued, or where we can no longer supply it. If we cancel, we'll email you and refund any charge for goods not dispatched.

11. Changes to These Terms

We may update these terms. Material changes affecting existing subscribers will be notified by email at least [30] days in advance, and you may cancel before they take effect.