Cookie Policy

Effective date: [DATE] · Last updated: [DATE]

This Cookie Policy explains what cookies are, which ones flossei.com uses, why we use them, and how you can control them. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They let the site remember things — like what's in your cart or that you're logged in — and help us understand how the store is being used.

We also use related technologies such as pixels (tiny invisible images that report a page view back to an advertising platform), local storage, and SDKs. For simplicity, we refer to all of these as "cookies" in this policy.

2. First-Party vs Third-Party

First-party cookies are set by flossei.com and are used to run the store.
Third-party cookies are set by our partners — for example Google or Meta — when their scripts run on our pages.

3. Categories of Cookies We Use

Strictly Necessary (cannot be switched off)

These make the store function. Without them you couldn't add to cart or check out.

cart, cart_ts, cart_sig — remember the contents of your cart (up to 2 weeks)
_secure_session_id — keeps your checkout session secure (24 hours)
_shopify_m, _shopify_tm, _shopify_tw — manage privacy and consent settings
keep_alive — remembers your region during checkout (30 minutes)
Fraud-prevention cookies used by our payment processors

Analytics & Performance

These tell us which pages are visited, how long people stay, and where the site is losing people, so we can fix it. Data is aggregated.

_shopify_y, _shopify_s, _shopify_sa_t, _shopify_sa_p — Shopify Analytics (up to 1 year)
_ga, _gid, _gat — Google Analytics (up to 2 years)

Marketing & Advertising

These let us show you Flossei ads on other platforms, avoid showing you ads for something you've already bought, and measure whether our advertising actually works.

_fbp, fr — Meta (Facebook & Instagram) Pixel (up to 90 days)
_ttp, _tt_enable_cookie — TikTok Pixel (up to 13 months)
_gcl_au — Google Ads conversion tracking (90 days)

Functional & Preference

These remember choices you've made, such as dismissing a pop-up or your preferred region, so the site doesn't nag you twice.

4. Why We Use Them

To keep your cart and checkout working
To protect against fraudulent orders
To understand which products and pages people actually care about
To measure advertising performance so we don't waste money — which is part of how we keep our prices lower than the competition
To personalise offers and recommendations

5. How to Control Cookies

On our site: where a consent banner is shown, you can accept or reject non-essential cookies and change your choice at any time via the banner or cookie settings link.

In your browser: every major browser lets you block or delete cookies:

Chrome: Settings → Privacy and security → Third-party cookies
Safari: Settings → Privacy → Manage Website Data
Firefox: Settings → Privacy & Security → Cookies and Site Data
Edge: Settings → Cookies and site permissions

Opting out of ad targeting:

Google Ads settings: adssettings.google.com
Meta ad preferences: in your Facebook or Instagram account settings
Industry opt-outs: optout.aboutads.info and youronlinechoices.com.au

Blocking strictly necessary cookies will break the cart and checkout. Blocking analytics or marketing cookies will not affect your ability to shop.

6. Do Not Track

Browsers can send a "Do Not Track" signal. There is no agreed industry standard for responding to it, so our site does not currently change its behaviour in response to DNT. We do honour Global Privacy Control signals where supported by our platform.